Free Shipping to USA on all ukulele orders
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What qualifies for Free shipping?

Free shipping only qualifies to USA orders which includes US territories for any ukulele purchases. For international shipping, please contact us for a shipping quote.

What payments are accepted?

For domestic USA orders, Checkout by Amazon and Paypal are the payment types accepted. If you have an existing account with them, you can use your same billing and shipping information that you have on file with those services. For International orders, Paypal is the only payment method available.

If you don't have an account with those services, then the checkout screen will prompt you for your billing and shipping information.

How to checkout?



After confirming the items in your shopping cart, click the Amazon payment option (see example of button above). The page will then proceed to the Checkout by amazon order screen and follow the steps of entering your shipping and billing information.

Paypal Request Form

For Paypal payments, it is only accepted if an invoice is requested. If you would like to use paypal, please use the *Paypal request form* with the products you would like to order.

How do I check the order status?

To check the order status, please go to the Amazon payments or Paypal website. In your account, the order status will show the invoice. If you made an order by mistake, please use the contact us page.

Whats the shipping and handling time?

Packages will be sent within 3 days of payment.

Do I get a tracking number?

Yes, all orders will have a tracking number. Tracking information will be provided to you when shipped. By logging in to your Amazon payments account, you will see the tracking number in your order details. For paypal payments, a confirming email with the tracking information will be provided within 24 hours of being shipped. Shipping will be done via UPS Ground for all USA orders, with the exception of military orders which will be via USPS Priority mail.

Refunds and Returns

Returns are accepted within 7 days of delivery date. Ukulele returns are accepted as long there is no damage that was caused. Refunds will be processed to original method of payment within 24 hours of receiving the return. If you need to make a return, please contact: info@pilikoko.com for a return request. NOTE: ALL shipping fees associated with the return will be responsible by the customer. Initial shipping fee will be deducted from refund.

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